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FAQ
- 1.I can't connect to the platform
Make sure you choose the correct BNB Smart Chain Mainnet (BEP 20)
In the interface of Metamask:
- Make sure to unlock and select the Ethereum network
- Make sure contract data is allowed on Ethereum app settings.
- 2.I can't buy an insurance contract
- Users need to make sure they have enough BNB in their account to use as fees
- The minimum of $1.50 in the wallet is required to open a contract
- Adjust P-Claim not to exceed the recommended level
- Adjust Q-Cover does not exceed the recommended level
- Adjustment of the period does not exceed the proposed level
- 3.Not receiving payment when the contract reaches P-Claim or stops before the period
Case 1: Failure to activate the notification of eligibility for insurance payments. (P-Market price touches P-Claim)
Case 2: After activating the insurance payout, the status has changed from Waiting to pay to Paid but not receiving money.
Case 3: Stopping the contract early but not receiving the margin refund
When encountering the above cases, users can take the following steps to be resolved
Step 1: Users directly message the online support
Step 2: State the problem you encounter for assistance to solve
- 4.Website not loading
Try switching to another browser to see if the problem is coming from your current browser
- Clear cache and cookie data for the site
- Refresh the web page by pressing F5 (or cmd(ctrl) + R)
- Uninstall and reinstall the browser
- Check the network connected to the access device
- If the website still doesn't load after performing the above steps, you should change your browser or another device to access it
- 5.I need online support
- In the lower right corner there will be an online support icon
- You can exchange directly without connecting your Wallet
- Supporting languages will include Vietnamese and English
Last modified 4mo ago