âī¸FAQ
I can't connect to the platform
Make sure you choose the correct BNB Smart Chain Mainnet (BEP 20)
In the interface of Metamask:
Make sure to unlock and select the Ethereum network
Make sure contract data is allowed on Ethereum app settings.
I can't buy an insurance contract
Users need to make sure they have enough BNB in their account to use as fees
The minimum of $1.50 in the wallet is required to open a contract
Adjust P-Claim not to exceed the recommended level
Adjust Q-Cover does not exceed the recommended level
Adjustment of the period does not exceed the proposed level
Not receiving payment when the contract reaches P-Claim or stops before the period
Case 1: Failure to activate the notification of eligibility for insurance payments. (P-Market price touches P-Claim)
Case 2: After activating the insurance payout, the status has changed from Waiting to pay to Paid but not receiving money.
Case 3: Stopping the contract early but not receiving the margin refund
When encountering the above cases, users can take the following steps to be resolved
Step 1: Users directly message the online support
Step 2: State the problem you encounter for assistance to solve
Step 3: After being resolved, users can check at https://bscscan.com/
Website not loading
Try switching to another browser to see if the problem is coming from your current browser
Clear cache and cookie data for the site
Refresh the web page by pressing F5 (or cmd(ctrl) + R)
Uninstall and reinstall the browser
Check the network connected to the access device
If the website still doesn't load after performing the above steps, you should change your browser or another device to access it
I need online support
In the lower right corner there will be an online support icon
You can exchange directly without connecting your Wallet
Supporting languages will include Vietnamese and English
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